Exact Controls — Hollandia Dairy OT — SMS terms & privacy
Program identity (A2P 10DLC) SMS under this program is sent by Exact Controls, operating as an operational technology managed service provider (OT MSP), on behalf of Hollandia Dairy for Hollandia Dairy’s operational technology (OT) environment and related services. In these terms and this privacy policy, “we,” “us,” and “our” mean Exact Controls in that capacity. Message content concerns Hollandia Dairy OT systems, services, and incidents—not consumer marketing for unrelated third parties.
Last updated: . Keep your Twilio campaign description, sample messages, and support contact fields consistent with this page: Exact Controls as the registered sender / brand, Hollandia Dairy OT stakeholders as the intended recipients, and the same program purpose described below.
1. Terms of service (SMS program)
By providing your mobile phone number and opting in to this SMS program, you agree to these terms in addition to any separate agreement you have with Hollandia Dairy or Exact Controls for products or services. Our privacy policy is in Section 2 below.
- Program. Exact Controls may send transactional and service-related SMS to the number you provided, on behalf of Hollandia Dairy, regarding Hollandia Dairy OT infrastructure and related operations—for example alerts, provisioning or configuration updates, maintenance windows, security notices, and account or support messages for authorized Hollandia Dairy OT contacts. Marketing or promotional SMS is sent only where you have given separate, compliant consent under applicable law and is not bundled with consent for operational messages.
- Consent. You represent that you are the subscriber or customary user of the mobile number you provide and that you have authority to agree to receive messages at that number for this program.
- Opt-out. You may opt out of SMS messages at any time by replying STOP to any message. After you opt out, you may receive a single confirmation message. You may re-subscribe only by following the stated opt-in process again.
- Help. Reply HELP for assistance or contact the program inbox at info@hollandiadairy.systems (designated for Hollandia Dairy OT program inquiries coordinated by Exact Controls).
- Message frequency. Message frequency varies based on Hollandia Dairy OT services, incidents, and configuration. Most subscribers receive a modest number of messages per month; during incidents or deployments, frequency may be higher for short periods.
- Carrier. Mobile carriers are not liable for delayed or undelivered messages.
- Eligibility. This program is intended for users in the United States. Message and data rates may apply according to your mobile plan.
Message and data rates may apply. Check your carrier plan for details about SMS and data charges.
2. Privacy policy
This privacy policy applies when you enroll in or interact with this SMS program. It describes how Exact Controls handles information for messages sent on behalf of Hollandia Dairy regarding Hollandia Dairy OT, as outlined in Section 1. For other privacy matters, refer to notices provided separately by Hollandia Dairy or Exact Controls as applicable.
- Information we collect. We collect the mobile number you provide, message delivery metadata (such as timestamps and status), and the content needed to operate the program (for example, alert text and correlation identifiers).
- How we use it. We use this information to deliver messages, troubleshoot delivery, improve reliability and security, and comply with law.
- Mobile information and messaging consent (CTIA). We do not sell your mobile phone number. Mobile information and opt-in consent for this program will not be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent are treated accordingly: they are not sold and are not shared for others’ marketing or promotional use. We use contracted messaging and telecommunications providers only to deliver messages and operate the program, or share information when required by law.
- Service providers. We may share information with vendors who assist us in delivering messages (for example, telecommunications and messaging platforms) solely under contract and instructions that limit use to providing the service.
- Retention. We retain messaging-related records as needed for operations, security, and legal compliance, then delete or anonymize them according to our retention practices.
- Security. We use reasonable administrative, technical, and organizational measures designed to protect information appropriate to the risk.
- Your choices. You may opt out of SMS as described in the terms of service. Depending on your location, you may have additional rights under applicable privacy laws; contact us at the email in Section 3 to exercise those rights where they apply.
- Children. This program is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through SMS enrollment.
- Changes. We may update this page from time to time. The “Last updated” date at the top will change when we do.
Message frequency varies as described in Section 1. Message and data rates may apply.
3. Contact
Exact Controls (OT MSP) sends this program’s messages on behalf of Hollandia Dairy for Hollandia Dairy OT. Questions or concerns about this SMS program, these terms, or this privacy policy: info@hollandiadairy.systems